Terms of Business
These terms and conditions are the standard terms for the provision of funeral services by Jones Family Funeral Directors having their registered address at 25 Chester Street, Wrexham, LL13 8BG.
Arrangement Permissions
In order to arrange a funeral with us, you must be either an executor of the estate of the person who has passed away, or have permission from the executor or a closest surviving relative of the person who has passed away.
Estimates and Expenses
The estimate given at arrangement stage is for the services you have requested, which will include our charges and any third-party charges, (disbursements), which may change due to third party discretion. The final invoice will have a more accurate and detailed cost of services. If you wish to amend any of your arrangements, we will require written confirmation of this no later than 48 hours before the funeral. If changes are made after this time, extra charges may apply.
Payment Arrangements
Once the estimate is signed, we respectively request that a 50% deposit is paid to us prior to the funeral. The final invoice will be issued then day after the funeral, and the remaining balance will be due within 14 days of the date of the invoice. If you have any issues meeting our payment terms, please do not hesitate to get in touch so that we can come to an agreement. All payments must be made in British Pound Sterling by either credit or debit card, BACS, cash or cheque. A cheque guarantee card must be shown before paying by cheque. If the final invoice is not paid within the 14 days of the date of the invoice, interest will accrue on a daily basis from the due date until the date of the actual payment of the overdue amount, whether before or after judgement. If we cannot come to an agreement on paying the remainder balance, we may have to recover these costs via enforcement, which will have to be paid by yourself.
Cancellations
We reserve the right to terminate our services at any time if you fail to follow your obligations of these terms and conditions.
If you wish to cancel your arrangements with Jones Family Funeral Directors after signing the agreement, you will have to do so in writing. You may be charged for any services carried out to date and any disbursements we have paid or have already committed to pay on your behalf, with which we cannot get a refund unless it is a matter out of their control. We would, however, need to see proof of this.
Cooling-Off Period
The ConsumerContracts (Information,Cancellation and Additional Charges)Regulations 2013 may give you the right to terminate provision of our services in the cooling-off period of 14 days after you have agreed to engage our services or provide us with initial instruction (the cooling-off period). If you wish the performance of the services to which this right applies to commence before the end of the cooling-off period, you must tell the person named below, in writing at the time of your initial instruction.
In the event that you exercise the right to cancel our services during the cooling-off period, if you have received any goods or services from us during such period, you will be required to reimburse us for any incurred costs and expenses associated with provision of the goods or services during the cooling-off period.
Termination
The services may be terminated before the services are delivered: by us if you fail to honour your obligations under these terms, and by you communicating with us in writing, whether this be by text, email or post that you are terminating your instructions and engagement of the services. If we or you terminate the services you may, dewpending on the reasons for termination, at our discretion be asked to pay a reasonable sum based upon the services carried out up to the time of termination. Such amount will be advised to you in writing.
Additional Legal Requirements
Any inappropriate items found in a coffin during our final closing down procedure will be discreetly disposed of.
Any unclaimed items of clothing/effects will be discreetly disposed of after 7 days of date of death unless otherwise agreed.
Donations Procedure
There are 3 different ways that we can receive donations on behalf of the bereaved families.
DONATIONS RECEIVED IN THE OFFICE OR THE BRANCH – Any donations received this way are recorded as follows: –
- Name of the deceased
- Charity or beneficiary
- amount received (counted with donor present if possible)
- How donations were received, i.e cash/cheque
- who the donor is.
The donor should be given a receipt if they attend in person. If a donation is received through the post it may be best to send an acknowledgement to the donor as best practice.
DONATIONS COLLECTED AT THE FUNERAL SERVICE – It is more difficult to record details of donations received at a funeral service. There are also cash donations to be considered. Jones Family Funeral Directors recommends
- donations will be collected in a sealed box or container marked with the funeral details on it
- the donations can either be given to the client at the time of the funeral service, or taken back to the funeral home in the locked container
- If the donations are brought back to the office, they will be counted with another member of staff present
- any donations received will be recorded the same as above.
INTERNET DONATION SITE – Internet donation sites (i.e Memory Giving, Just Giving,Much Loved, etc) handle the administration of donations on your behalf and are, therefore, outside of the scope of this procedure.
Cremated Remains Policy
Jones Family Funeral Directors will usually collect the Cremated Remains the day after the Funeral Date, unless we have been instructed otherwise, or the family will collect or scatter them through the Crematorium themselves. If we collect them, we will contact the family to advise that they are now with us, and also notify there is no charge for the length of time that we keep them. We will keep the cremated remains for a minimum of 2 years, and if they are not collected within this time frame, we will scatter them at a place of remembrance ourselves.